About me

Hello!

For the past 10 years, I've been working at Apple as a Genius, bringing expertise and passion to users.

Enthusiastic about computing, I devote my free time to creating small, innovative programs for macOS and iOS/iPadOS. Versatile and curious, I enjoy taking on technical challenges and exploring the infinite possibilities of Apple technologies.

What I'm doing

  • Mac icon

    Technical support on Mac

    A passion for finding a solution to any problem on Mac and macOS.

  • iPhone icon

    Technical support on iOS devices

    An other passion for finding a solution to any problem on iOS devices.

  • Shortcuts icon

    Shortcuts creation

    Persevering creator of Shortcuts.

  • camera icon

    Photography

    I love taking pictures, unusual or not.

  • Shortcuts icon

    Beta testing

    (Almost) professional bug finder.

  • Translation icon

    Translate apps

    I like to translate the apps I like (in French).

Daniel lewis
quote icon

Daniel lewis

Richard was hired to create a corporate identity. We were very pleased with the work done. She has a lot of experience and is very concerned about the needs of client. Lorem ipsum dolor sit amet, ullamcous cididt consectetur adipiscing elit, seds do et eiusmod tempor incididunt ut laborels dolore magnarels alia.

Resume

Education

  1. S.E.P.R.

    2004 — 2006

    Technician's certificate (B.T.) Surveyor-topographer

  2. S.E.P.R.

    2002 — 2004

    Vocational studies certificate (B.E.P.) in topography

Experience

  1. Genius — Apple Inc.

    2019 — Present

    Genius' role is to provide expert technical support to customers, diagnosing and repairing the full range of Apple products while offering advice and customized solutions. It's all about delivering an exceptional experience, combining technical expertise with high-quality customer service.

  2. Technical Expert — Apple Inc.

    2017 — 2019

    The position of Technical Expert at Apple involves guiding customers through the resolution of technical problems, while helping them to discover the functionalities of their devices. TEs are also responsible for repairing iOS devices.

  3. Technical Specialist — Apple Inc.

    2015 — 2017

    The role of Technical Specialist at Apple involves helping customers to understand and configure their devices, while providing fast and efficient solutions to their technical needs. This role combines product expertise and customer service, ensuring a friendly and informed experience.

  4. iHSP informatique — Indie

    2008 — 2012

    Website design and IT support for individuals and small businesses



🇬🇧 English 🇫🇷 Français



My skills

  • Technical expertise on Apple operating systems
    95%
  • Technical expertise on Apple hardware
    90%
  • GNU/Linux systems administration
    70%
  • Customer relations
    95%
  • Work organization
    90%
  • Cooperate with colleagues to solve problems
    95%
  • Follow a procedure in English
    90%

Blog

Contact

Contact Form